Error saving document when digitally signing PDF

Question

We have multiple customers complaining of the following error when trying to sign a PDF with PKI certificates from a smartcard. It occurs sporadically and the file is not in use by anyone else. Saving in a different location with a different name works sometimes but not always. "There was an error when attempting to commit this signature. The document was not saved. The file may be read-only, or another user may have it open. Plese save the document with a different name or in a different folder."

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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