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B
BundE
Participant
January 26, 2021
Question

Error sending mail

  • January 26, 2021
  • 1 reply
  • 1329 views

Using acrobat 2020 pro I try to send a pdf per mail. I configured imap and smtp exactely the same way I had in thunderbird. But I allways get an error message "error while creating mail". Thats akk. I also tried several different pdfs. Exacetly the same. Any suggestions?

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
January 27, 2021

Hi Barbara,

 

Thanks for sharing the error message.

As per the description, all the required settings are at its place. So, we'll be trying a the further troubleshooting steps.

we'd request you to try the suggestion given in a similar community discussion and let us know if that helps:  https://community.adobe.com/t5/acrobat-reader/an-error-occurred-while-trying-to-create-a-mail-document-acrobat-is-unable-to-complete-your-request/td-p/9652079?page=1  

 

If it doesn't, then help us with-

1- Exact version of Acrobat you are working with.

2- MS Office version. (Check if there's any pending Windows update)

 

Regards,

Akanchha 

B
BundEAuthor
Participant
February 3, 2021

Hi Akanchha,

sorry for my late answer. I read your link, but it doesn't work.  When I habe a pdf open and I click on the envelope I can choose "default email application" or "webmail". The former (default) works fine but I want to use different mail addresses so I want to use webmail. But here, every time I get the error "error while creating mail" (I can see the progress but it seems to stop in a "connecting socket" process).

I really don't understand it. I checked my mail settings also I added an account in thounderbird (with the same data and credentials): thunderbird works, adobe acrobat pro 2020 (updated) not.

Here are the settings (thunderbird):

imap.web.de SSL/TLS 993 password, normal, login name
smtp.web.de STARTTLS 587 password, normal, login name

In adobe acrobat pro 2020:

same imap and smtp adresses

imap: SSL (there ist no SSL/TLS option in acrobat), same port, same password, same login name

smtp: TLS (there ist no STARTTLS option in acrobat), same port, same password, same login name

I'm working with the latest adobe acrobat 2020 pro, I habe office 2019 pro with all updates - but I want to send an existing pdf after e.g. commenting it. Then the error comes.

Outlook is installed as default but not uesed at all. I'm using thunderbird.

Best regards

 

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