Error: undefined; OffendingCommand: Adobe_CoolType_Utility

Forum|Forum|7 years ago
December 13, 2018
2 replies
5194 views

I'm trying to generate a pdf and I keep getting this error. What's causing it and how do I remedy it?

%%[ Error: undefined; OffendingCommand: Adobe_CoolType_Utility ]%%

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

This topic has been closed for replies.

Correct answer RTopp

To fix this error, when completing the PDF Setup window, select the RGB option at the bottom of the window. The PDF generates perfectly.

R

RToppAuthorCorrect answer

Inspiring

To fix this error, when completing the PDF Setup window, select the RGB option at the bottom of the window. The PDF generates perfectly.

Dov Isaacs

Legend

You are obviously trying to create PDF from PostScript via the Distiller.

But can you provide further information such as the application program and driver (including version numbers) generating the PostScript as well as version of Acrobat you have installed (and on what platform, Windows or MacOS - and version of same).

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

R

RToppAuthor

Inspiring

I contacted customer support through a chat session and was able to resolve my issue (and quickly).

Dov Isaacs

Legend

That's great but it might be helpful for others on these forums to advise us as to what fixed the problem.

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded