Error updating to Acrobat Pro 11.1.20

Question

Got an update notice this AM to go to 11.0.20 and when I attempt the update I get an error message that the app has been "changed" and needs to be uninstalled and reinstalled and then updated if necessary. I'd love to except the uninstaller doesn't work and the Help pulldown won't let me deactivate Acrobat to try to uninstall that way. Anyone else seeing this? Thanks!

Dick B.

richardb24716460 · Accepted Answer

Red-faced, a little.... closed EVERYTHING on my MacBook Air, restarted, then downloaded the update. A miracle!! It works and I'm at 11.0.20. Thannks!Dick B.

Meenakshi_Negi · Answer

Hi richardb24716460,Please try cleaner tool to uninstall the application if you are on Windows.Run this tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then restart your system.Then re-install Adobe Acrobat from here Download Pro or Standard versions of Acrobat DC, XI, or X and try to update the application to the latest path available.Let us now how it goes.Regards,Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded