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maria ines31457259m5aw
Participant
August 2, 2023
Question

Error: We can’t verify your subscription status

  • August 2, 2023
  • 1 reply
  • 660 views

Hello, 

Recently everytime I work with acrobat keeps prompting , Error: We can’t verify your subscription status and my subscription is up to date so that is not the problem.

it is suggesting to update Trend Miucro to version 16 or later and I have never heard  or been informed that I should by Trend Micro.

 

Can someone explain?

Thank you

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 2, 2023

    Hi @maria ines31457259m5aw 

     

    Hope you are doing well.

    Upon investigating the cause of this issue, "We can't verify your subscription status" or product team has come to a conclusion that,

    The error occurs with older versions (15 or earlier) of Trend Micro as they restrict certain operations performed by Adobe Acrobat’s protected mode.

     

    Hence, an official KB has been issued with the troubleshooting steps to fix the error.

    Please read this document for the detailed information: https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html 

     

    Thanks,
    Akanchha 

      M
      maria ines31457259m5awAuthor
      Participant
      August 6, 2023
      Hello

      My question also is: is Trend Micro an adobe software? I have proceeded to the link you mention https://helpx.adobe.com/acrobat/kb/cant-verify-your-subscription-status.html But in order to verify or get a new version I need to pay a subscription , why should I pay another software if I am paying adobe already?

      Thank you
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