Error when Exporting big size PDF-file from InDesign and checking the size in Acrobat
In connection with a customer assignment, I ran into a strange problem when checking PDF files in Acrobat exported from Indesign:
The customer created a banner layout in Indesign with the dimensions 5220 x 1500 mm, which can easily be done in Indesign. It was exported to a PDF file with the correct settings.
When I received the PDF file, I could see when checking the file in Acrobat that the dimensions did not fit and the graphics seemed to be cropped on the right side. At first I thought the customer had made a mistake, so it was corrected (with some surprise from the customer) and sent again. Same problem...
Therefore, I tested myself and created a new layout with the same correct dimensions and exported it as PDF - with the same result as the customer's. It turns out that the dimensions of the banner can be set up in InDesign just fine, but it apparently exceeds a maximum dimension in Acrobat, which obviously does not match the maximum dimension in Indesign. The result is that an error occurs and the motif is cropped on the right side.
I have never experienced this in Adobe programs before.
I believe that the maximum dimensions should be the same across programs – maybe it is a bug.
