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Correct answer Harsh Vardhan Pareek

Hi @Raúl246114374g85 

 

As per the issue description above, getting a sign in window having loading icon.

Check if you have Creative cloud desktop app installed then close Acroabat and open Creative cloud, sign out and sign in back and then open Acrobat from there.

Could you try rebooting the machine once if you haven't already and try using fill & sign again, does that work?

If not,  try repairing Acrobat using "Repair installation" option under Help menu (for Windows OS only), reboot the machine after repair and check.

Also, try signing the document using a web browser at this link: Adobe Document Cloud and check if that helps.

 

Let us know if that helps.

 

Thanks,

Harsh

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity ManagerCorrect answer
Community Manager
May 26, 2022

Hi @Raúl246114374g85 

 

As per the issue description above, getting a sign in window having loading icon.

Check if you have Creative cloud desktop app installed then close Acroabat and open Creative cloud, sign out and sign in back and then open Acrobat from there.

Could you try rebooting the machine once if you haven't already and try using fill & sign again, does that work?

If not,  try repairing Acrobat using "Repair installation" option under Help menu (for Windows OS only), reboot the machine after repair and check.

Also, try signing the document using a web browser at this link: Adobe Document Cloud and check if that helps.

 

Let us know if that helps.

 

Thanks,

Harsh

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