Skip to main content
Participant
April 28, 2023
Question

Error when opening Adobe Acrobat

  • April 28, 2023
  • 1 reply
  • 602 views

When I open adobe, I get this blank screen, no menu or other items.

Please Help.

Thanks,

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Community Manager
April 28, 2023

Hi Javeed29631114yoxe,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try reinstalling the application using the following steps:

- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

- Reboot the machine.

- Reinstall Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If the issue still occurs, we may need logs. You may use the steps on the following page to collect logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html. 

 

Let us know how it goes.

 

Thanks,

Meenakshi