Error when putting in rich media-PDF

Hi there,

Hope you are doing well and sorry for the trouble. As described the application is crashing when trying to play the video in the PDF file.

- What is the version of the Adobe Acrobat DC  and the OS you are using? To check the version of thr applicatoin go to  Help > About Acrobat and make sure youhave the latest version installed. Go to Help > Check for Updates

- Is this a behavior with a particular PDF file or with all the PDFs with Video? Please try with a different PDF file and check.

Please try to repair the installation from the help menu (Windows Only) and reboot the computer once and check if that helps.

If it still doesn't work please try to urn off the protected mode for testing (Windows Only) Go to Edit > Preferences > Enhanced Security > uncheck 'Enable protected mode at startup' Turn off the protected mode and uncheck the enhanced security > Click OK and reboot the computer.
Note: Please turn on the security after testing to avoid security risks.

You may also try the steps suggested in the help pages listed below:
For Windows: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

For Mac: https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

To know more about the supported video formats please check the help page https://helpx.adobe.com/in/acrobat/using/playing-video-audio-multimedia-formats.html and make sure you must have H.264 codecs installed on your computer to play files that use H.264 compression.

Hope this information will help

Regards

Amal