Error while updating Acrobat - file not found extras.cab

Question

We have a large number of Windows 11 workstations that fail when trying to update Adobe Acrobat. The error from the MSP Log file is as follows.

MSI (s) (A0:78) [13:21:50:515]: Product: Adobe Acrobat (64-bit) -- Error 1311.Source file not found(cabinet): C:\Temp\Setup\APRO24.1\Adobe Acrobat\Extras.cab. Verify that the file exists and that you can access it.

Acrobat was deployed using Intune following Adobes guidelines to all devices, this affects only 112 of our 636 current instalations.

Has anybody else ran into this?

creative explorer · Answer

@Matt Miller WSD so 524 worked with no issues, yet 112 got an Error 1311?! The patch (.MSP) is trying to update the application, and the original Windows Installer cache (C:\Windows\Installer) on the local machine is either corrupted, missing the original installation files, or has incorrect registry keys pointing to a non-existent network share or the temporary local path (C:\Temp\Setup\APRO24.1\...).

For the remaining 112, create a full, integrated installer package (a new MSI/EXE) that includes the latest patch/update (24.1 in your case) instead of deploying the base installer and then the patch separately. Create a new, full Acrobat installer package that is pre-patched to the latest version (24.1). Deploy this new full installer as a Required Install to the 112 failing devices. A full installer doesn't need the original cached files; it replaces the entire application, bypassing the corrupted Windows Installer cache link on those machines.

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

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