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NZFH777
Participant
November 27, 2023
Question

Error while viewing a Microsoft Purview AIP protected pdf file

  • November 27, 2023
  • 1 reply
  • 1576 views

I am getting the following error when I try to open an AIP protected file through Microsoft Purview.

 

I opened a case with Microsoft and after an endless time of troubleshooting they informed be that the issue on Adobe end.

 

Could anyone please advise?

 

Here's the exact error message: Selected user account does not exist in tenant 'Adobe Inc' and cannot access the application 'cad2910c-3b55-4610-ba7e-dda581063c91' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.

 

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    November 27, 2023

    Hi @NZFH777 

     

    Hope you are doing well and thanks for reaching out.

     

    Please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-issues-with-mip-files.html and see if that works for you.

     

    Let us know how it goes.

     

    Regards

    Amal

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