Errors in combining files and saving in Onedrive

Hi @DanielaIdo, 

Thank you for reaching out.

The problem typically arises due to file synchronization conflicts, security settings, or compatibility issues between Acrobat, OneDrive, and Office applications.

You may try the following:

1. Disable Protected Mode in Acrobat

Protected Mode can interfere with file operations involving cloud-synced directories. To disable it:

1. Open Adobe Acrobat.

2. Navigate to Edit > Preferences > Security (Enhanced).

3. Uncheck “Enable Protected Mode at startup”.

4. Click OK, then restart Acrobat.

Note: Disabling Protected Mode may reduce security. Ensure you understand the implications before proceeding.

2. Copy Files Locally Before Combining

Users have reported that combining files directly from OneDrive can lead to errors. A practical workaround is:

• Copy the files you wish to combine from your OneDrive folder to a local directory on your computer.

• Use Acrobat to combine the files from this local directory.

• After combining, you can move the resulting PDF back to your OneDrive folder.

This method bypasses potential synchronization conflicts during the combine process.

3. Check OneDrive Sync Status

Ensure that OneDrive has fully synced the files you intend to combine. Incomplete synchronization can cause errors during file operations. Look for the green checkmark icon on your files, indicating successful sync.

4. Update Adobe Acrobat and Microsoft Office

Compatibility issues can arise from outdated software versions. Ensure that both Adobe Acrobat and Microsoft Office are updated to their latest versions:

• For Acrobat: Open Acrobat and go to Help > Check for Updates.

• For Office: Open any Office application and go to File > Account > Update Options > Update Now.

5. Use Adobe Acrobat Online

As an alternative, consider using Adobe Acrobat Online to combine your files. This web-based tool allows you to access and manipulate files stored in OneDrive without the synchronization issues that may occur with the desktop application.