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rmiltenb
rmiltenb
Participating Frequently
August 8, 2017
Answered

EScript.api is crashing on i9 form

  • August 8, 2017
  • 5 replies
  • 12080 views

Hello.  The latest version of Acrobat DC Pro (17.012.20093) is crashing while opening the i9 form.  Per the event the log, it's crashing on EScript.api.  When JavaScript is disabled in DC, the form does open however there's a warning at the top stating that JavaScript is required for the form.  DC crashes if the form is open from the browser or saved and then open from the desktop.  Is anyone else having the same issue with other fillable forms?

Form: http://www.uscis.gov/sites/default/files/files/form/i-9.pdf

Event log:

Faulting application name: Acrobat.exe, version: 17.12.20093.41392, time stamp: 0x597fa4bb

Faulting module name: EScript.api, version: 17.12.20093.41392, time stamp: 0x597fa25e

Exception code: 0xc0000005

Fault offset: 0x00067806

Faulting process id: 0x824

Faulting application start time: 0x01d3105252f8c2c7

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\EScript.api

Report Id: 7b8fd414-bcc1-4729-ad79-e54153691b9a

Faulting package full name:

Faulting package-relative application ID:

This topic has been closed for replies.
Correct answer AshuMittal9644438

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

Please try it out and let us know your feedback.

Thanks!

-ashu

5 replies

A
AdobeGeek47
Participant
August 22, 2017

Well now we just updated to 11.0.21 and have the error of can't open the I9.

I guess there is still no fix or ETA...

A
AdobeGeek47
Participant
August 22, 2017

After making my post above, why did I get an email from adobe.com in Chinese?

Adobe Community

ご利用ありがとうございます。

このメールは、あなたが投稿した以下の投稿が当社のモデレータによって承認されたため​送信されています。

Re: EScript.api is crashing on i9 form

投稿日
  2017/08/22 7:04

Well
  now we just updated to 11.0.21 and have the error of can't open the I9.

I guess there is still no fix or ETA...

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C
chriss51154714
Participant
August 11, 2017

We are also affected (thousands of users). At least downgrading and turning off auto-updates should be simpler. We can't tell our users to go hack the registry.

AshuMittal9644438
Adobe Employee
AshuMittal9644438Correct answer
Adobe Employee
August 11, 2017

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

Please try it out and let us know your feedback.

Thanks!

-ashu

wrooot
wrooot
Inspiring
August 11, 2017

2017.012.20095 indeed fixed the issue for us. Thanks.

S
SQNAdministrator
Inspiring
August 10, 2017

@Adobe - what's the ETA for the fix?

AshuMittal9644438
Adobe Employee
AshuMittal9644438
Adobe Employee
August 10, 2017

Hi SQNAdministrator​

We are in the process of certifying the fix and official patch should be available in next week or so (tentatively). I will confirm once I have a firm date.

Thanks,

-ashu

wrooot
wrooot
Inspiring
August 11, 2017

We are affected also and waiting for an ETA.

R
Adobe Employee
rjjoshi
Adobe Employee
August 9, 2017

Hi rmiltenb​

The PDF shared is password protected for opening in Adobe LiveCycle Designer . Can you please share the same so as to enable us to evaluate the scripts in it and identify the root cause of the issue.

rmiltenb
rmiltenbAuthor
Participating Frequently
August 9, 2017

Hello rjjoshi​

You will have to contact the Department of Homeland Security to obtain the unprotected version of the form.  I work at an university that many departments use the document for students.  Is there any local logs that you need?

Bilal Ansari
Bilal Ansari
Participating Frequently
August 9, 2017

Hi rmiltenb,

Thanks for reporting the issue. We are looking into it. Will keep you posted.

--

Regards,

Acrobat team.

Mr__Polar_Bear
Mr__Polar_Bear
Participating Frequently
August 9, 2017

I can also confirm that all of our forms designed under Adobe LiveCycle Designer 11.0 suffers the same problem.  We have so far determined that the EScript.api problem

  • affects Adobe Acrobat/Reader DC 17.12.20093 on both Windows and Mac platform.
  • affects Adobe Acrobat 2015 15.006.30352.
  • does not affect Acrobat/Reader DC 17.009.20058 on both Windows and Mac platform.
  • does not affect Adobe Acrobat 2015 15.006.30306.
  • does not affect Adobe Reader XI 10.0.21 on both Windows and Mac platform.
  • goes away by simply replacing that file in under ..\plug-ins with one from a prior version.

With the continuous track update mechanism, we will be looking at all of our users on the DC platform being locked out of using our forms, which is a serious issue.

rmiltenb
rmiltenbAuthor
Participating Frequently
August 9, 2017

I copied over the older version of the API and it still crashed on me while opening the i9 form.  Do you have JavaScript turned off in Acrobat DC for Windows?

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