eSign error in Acrobat Pro

Question

I have had two accounts, personal and company attached to one email address for many years. For some reason just a week or so ago something happened and now I am unable to use eSign. I pay for the full Creative Cloud All Apps and had no issues before and now, I keep getting an error message after entering the email address and upon the upload of the document that says - "you have exceeded your limit....". I have asked for my company to delete my company account in hopes that it would clear up my personal account, but still the same error. If I change the email address, then it works fine, but I really want the original email to be the one that the eSign gets sent from. How do I remedy this problem? I have tried uninstalling, and re-installing and it still doesn't work. If anyone has some insight on how to fix this, it would be greatly appreciated.

Jen

Meenakshi_Negi · Answer

Hi Jennifer Ho,

Thank you for reaching out, and sorry about the delay in response.

Please let us know if the error appears only when you upload a document to send for signature.

Share the email address used for the account in a private message. You may initiate a private message using the envelope icon at the top right corner of this community page.

We will check the account status to confirm the reason for this behavior.

Thanks,

Meenakshi

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