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Jonathan28681799a2eg
Participant
March 8, 2023
Question

Esign issues

  • March 8, 2023
  • 1 reply
  • 1300 views

I am having trouble with esign.  When I click the esign button, nothing happens, so I search for it.  When I search, I get as far as putting in emails, but when I click either "more options" or "specify where to sign" nothing happens and all dialog boxes close.  I just end up at the original document

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 8, 2023

Hi @Jonathan28681799a2eg 

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the steps you are doing to esign the documents? Do you get any error message? If yes, please share the screenshot of the same for a better understanding. A small video recording would be very helpful.

 

Also, try to sign or request signatures via the online link https://acrobat.adobe.com/link/home/ and see if that works for you.

 

Regards

Amal

P
PK2941372744vt
Participant
April 14, 2023

I have a similar problem. Where when I click on "E-Sign By Adobe" it just opens up a blank grey page and unable to sign the document. Attached a screenshot too. This is for signing an offer letter, so timely help will be appreciated. 

Looks like this issue keeps happening to a lot of folks every year since 2021, why is Adobe not fixing this on priority ?

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