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Participant
October 8, 2024
Question

EUTL auto sync doesn't run

  • October 8, 2024
  • 1 reply
  • 476 views

Adobe updates the list of EUTL certificates regularly, but Adobe Acrobat does not sync with that list automatically.
You need to force sync manually for the Adobe Acrobat EUTL list to update.
It's a bug that Adobe must solve, since theoretically it should automatically synchronize if more than 14 days have passed since the last synchronization, but it is something it doesn't do.
Tested on multiple computers, it only syncs manually, never automatically.
If you do not update, checking for signatures issued with that certificate fails with a validation error.

And certificate is on EUTL since July, 24 (this year 2024), but internal EUTL list in Adobe Reader never update, unless we update EUTL manually or install Adobe Acrobat again (in the new installation it seems to perform a synchronization)

 

Thanks

1 reply

Souvik Sadhu
Community Manager
Community Manager
February 13, 2025

Hi @miguel_0352,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

Are you still experiencing the issue?

 

Would you mind updating the app to the latest version (2024.005.20xxx) and letting us know if it fixed the issue? 

To do so, go to Menu-> Help-> Check for Updates.

 

If not, we will take this up with the dev team for further investigation.


-Souvik

Participant
February 13, 2025

Hi:

Yes, I have 2024.005.20399 version and issue still happens.

The only way to update EUTL list is to do it manually, never sync automatically.

 

Thanks

Souvik Sadhu
Community Manager
Community Manager
February 13, 2025

Thanks, @miguel_0352, for the response.

 

Please allow us some time to get this checked with the team and get back to you.


-Souvik