Every document cannot be saved (error 135)

Forum|Forum|5 months ago
December 17, 2025
1 reply
248 views

Good afternoon.

Since two weeks, I have been unable to save any .pdf-document in Adobe Acrobat. I keep getting the same error: "The document could not be saved. There was a problem reading this document (135)." I have looked at all possible solutions posted on this discussion board, and nothing solves my issue. Naturally I have also tried restarting my computer and re-installing Adobe Acrobat, to no avail.

The problem happens both with documents I made myself, and with documents made by people outside my organisation.

The problem happens both with documents that contain comments, and documents that do not.

The problem happens whether or not I make any changes to the document. Even opening any document and immediately pressing the 'save'-button results in this error.

The problem happens both with 100-page documents and single-page documents.

The problem happens both on my regular MacStudio and on a random Macbook.

Apart from all the possible solutions already posted last year on this discussion board, is there anything that can be done about my situation? I have been forced to type comments and reactions in a separate word-document for weeks now, and it's getting really annoying.

Thanks in advance.

PDF

creative explorer

Community Expert

@InsaniTiny It just hit me, are you using the 'new Acrobat interface??' which might be the issue if three weeks ago, you were fine? Go to View - Disable new Acrobat. The nw Acrobat interface is a little buggy.

creativeexplorer_0-1766022198663.png

Another pop-ubox will ask to restart to take this effect asap.

creativeexplorer_1-1766022247450.png

try that first, if it works awesome. If not, let us know!

m

I

InsaniTinyAuthor

Participant

Hello @creative explorer, thanks for the suggestion, but I had already tried this. And unfortunately, it doesn't solve the issue. I keep getting the same error, with every document I try to save.

creative explorer

Community Expert

@InsaniTiny Even though you’ve already reinstalled Acrobat and it didn't help—it leaves behind hundreds of small files in your system Library. I would close all the Adobe apps, and uninstall Acrobat again; then use Adobe Cleaner to wipe any Acrobat app for good measure. Follow the on-screen instructions, and it literally will completely clean Acrobat and all its library dependencies from your Mac.

https://helpx.adobe.com/ca/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html

Once you uninstall and the Adobe Cleaner has been cleansed your 'MAC,' I would also remove any leftover Acrobat preferences. Honestly, I would likely delete all of the Adobe Preferences. About two summers ago, I had replaced my battery in my MacBook Pro. When I got it back from the service shop, somehow my laptop was acting up. One of the techies at the Apple Store told me to purge all of the preferences.

I was skeptical, so I made a copy of the contents in my preferences just in case; and then I selected the contents in my preferences folder and deleted them. It went to my trash I believe, and also emptied that trash (17 gigs!). I restarted my Macbook, and it generated a new set of preferences (guess what that folder was 364kb! Now that filder is now 378kb — not 17gigs!)—my MacBook Pro runs awesome!

Once you remove the preferences and empty the trash, make sure you restart your MacBook so that it can create a new set of preferences for your MAC. Then go back to Adobe.com and download a new and 'fresh' Acrobat.

Granted, if you are in a super rush to just to get this PDF out to a client, on your Mac, use the Preview app and selecting File > Export as PDF— this often strips away the metadata "dictionary" error that Acrobat is choking on.

m

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