Skip to main content
D
Davy_S
Participant
December 10, 2020
Question

Everytime I wanna open Acrobat DC Pro I get this message:

  • December 10, 2020
  • 1 reply
  • 412 views
we cannot check your membership status

We can't reach the adobe-servers. It only accures with Acrobat DC not with After Effects or any other application.


I got a screenshot of the error: (It's in Dutch tho)

 

 

 

We restarted the computer, checked connection, Deleted Acrobat DC and reïnstalled. Don't know what to do.

 

This topic has been closed for replies.

1 reply

AnandSri
AnandSri
Legend
December 10, 2020

Hi!

 

We're sorry for the trouble you had. We’ve received reports of users experiencing licensing issues.

 

Please sign out from Acrobat, restart the machine, launch Acrobat and sign back in and check.

 

Let us know how it goes and share your observations.

 

Thanks,

Anand Sri.

D
Davy_SAuthor
Participant
December 14, 2020

Hi Anand Sri,

 

We tried it, but it didn't give us a result. 

 

Greetings,

 

Davy

D
Davy_SAuthor
Participant
December 21, 2020

Anand,

 

What do we need to do? 

 

Adobe Acrobat DC is not working, and we need it.

 

Greetings,

 

Davy

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices