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Participant
April 28, 2021
Answered

“Exception processing message 0xc0000139 unexpected parameters” (QuickBooks) [2021]

"Exception processing message 0xc0000139 unexpected parameters"

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Computer3560231378nzCorrect answer
Participant
February 21, 2024

We just started getting 0xc0000139 two weeks ago on windows 11 fully updated on 23h2 and qb pro 2023 desktop version. Found out that when Quickbooks is open at the login for the company, while then trying to open a pdf press ctrl P we will get the error 0xc0000139. Once we login into Quickbooks company we can open pdfs in adobe acrobat and ctrl p works without any errors. I hope this helps someone.

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ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
April 29, 2021

++In addition to Amal's guidance,

 

Even though these type of processing error messages can manifest in both Micrososft Windows and macOS families of operating systems, I am almost sure this one is rooting out of a Windows box.

 

The uninstalling and reinstallation of Acrobat Pro DC may fix the problem, but if that doesn't work, you may need to do a backup of all your important data and completely uninstall and reinstall the operating system and pay close attention to how your hardware drivers are installed.

 

You may need to provide more information, like for example, did you performed a recent update of the operating system, are there any new hardware that you have installed in that computer (network cards, video graphics adapter, external usb drives, external monitor, etc.)?

 

A  reinstalltion of a peripheral driver could also resolve the issue, if that is the root of the problem.

 

Are you saving your PDFs to an external USB device? A mapped network drive perhaps?

 

 

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Technical Generalist
BS@IG
Participating Frequently
November 4, 2021

I have replaced the PC with a new one so the Operating system is fresh.  All of the Drivers are current.  I have updated to Adobe Acrobat DC 21.007.20095.

And yet, if QuickBooks is open I am unable to type text into a PDF.  If I close QuickBooks,  I am able to type again in the PDF.  I can re-open QuickBooks and everything works for a few hours and then the error returns.  

I am saving the PDF files to Dropbox.

---------------------------
Windows - Entry Point Not Found
---------------------------
Exception Processing Message 0xc0000139 - Unexpected parameters
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OK
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Amal.
Amal.
Legend
November 9, 2021

Hi there

 

We are sorry to hear that. Could you please try uninstalling and reinstalling Adobe Acrobat DC and try again.

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

 

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    Amal.
    Amal.
    Legend
    April 29, 2021

    Hi there

     

    Hope you are doing well and sorry for the trouble. As described you are getting the error 'Exception processing message 0xc0000139 unexpected parameters'

     

    Would you mind sharing the workflow/steps you are doing that leads you to this error message?

     

    What is the version of the Adobe Acrobat/Reader Dc you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates.

     

    Are you on Mac or Windows machine and what is the version of the OS? Please check for any missing/pending updates and try updating the OS and reboot the computer once.  Also, please try to repair the installation of Adobe Acrobat/Reader DC application (Win Only) Go to Help > Repair Installation and reboot the computer once.

     

    You may also check out the similar discussion https://community.adobe.com/t5/acrobat-reader/adobe-acrobat-reader-dc-search-find-functionality-crtr-f-does-not-work-anymore/m-p/10561941 and see if that helps.

     

    Regards

    Amal

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      Tracy24781472eqwl
      Participant
      June 8, 2022

      We are experiencing this issue on Windows 10 Pro and Windows 11 Pro workstations that don't have QB open.  Installed on the WS but not open and running.  Reboot doesn't change anything.  This is an ongoing issue.  We are looking to replace Docusign with Adobe on 100 PC's but this error is a roadblock for that.  It needs to be fixed by Adobe before we sign up for thousands of $$$ of services.  Very frustrating.

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      CoolTooler007
      Participating Frequently
      September 29, 2022

      I found a fix for anyone else having this issue.

      First you have to uninstall Adobe.

      Then I found this version to install: 

      https://get.adobe.com/reader/enterprise/ .

      You have to disable automatic updates if not, the program will automatically update itself before you even get started. I used these two methods to disable automatic updates for adobe: 

      How to Disable Automatic Update in Adobe Reader DC - wintips.org - Windows Tips & How-tos

      Automatic Updates - Adobe Acrobat and Reader

      I don't know why this is the only version of Adobe that will work with Quickbooks. 

      Hope this can help anyone else in the same mess I'm in. 

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