Excessive Orphaned Processes

Question

Several of my users on a Server 2016 environment are seeing an issue where when they close documents, or even Adobe entirely, the Adobe Acrobat DC process does not end, eventually, they wind up with literally hundreds of processes all using up RAM.

How can we get around this?

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that.

Acrobat and Adobe Reader continually check the web browser for open PDF documents. In certain circumstances, Acrobat and Adobe Reader detect that an open document condition exists in the browser when in fact there are no PDF files open. The browser plug-in stores files in the browser cache, which may cause the browser to report an incorrect condition until the browser is closed. In addition, applications with hooks into Internet Explorer may causeAcrobat and Adobe Reader to detect an open browser even when the browser appears to be closed.

For more information please check the help page https://helpx.adobe.com/acrobat/kb/acrobat-exe-acrord32-exe-doesnt.html

Let us know if you are referring to something else.

Regards

Amal

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