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J
julio27470452xo7y
Participant
December 7, 2022
Question

Existing Digital ID not showing up

  • December 7, 2022
  • 1 reply
  • 11603 views

Hello,

Adobe Acrobat is the app I regularly use to sign pdf documents, somehting I do on a daily basis.

I recently installed a new digital certificate in my computer (Windows 10, 64bits), since the old one was about to expire. It works fine in browsers and apps, with the exception of Adobe Acrobat PRO (Core version 22.768). The problem is as follows:
- When I try to digitally sign a document, the new certificate does not appear in the list of available IDs.
- I tried to update the list in the "popup window", I tried to setup a new ID from that menu, I tried to "repare the installation", but nothing seems to work.
- On the other hand, if I go to preferences>signatures>IDs and trusted certificates this new certificate shows up with the rest.

 

I can still sign pdf documents with other apps, but I would like to be able to keep doing it with Adobe Acrobat.

 

Any help is appreciated.
Best,
Julio.

 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 7, 2022

Hi @julio27470452xo7y,

 

Hope you are doing well. Sorry for your experience with Acrobat DC.

 

Would you mind updating the application to the latest version (2022.003.20282)?

 

Also, you may want to check if the certificate is enabled for signature or not. You can reference from the given link on how to work with signatures: Certificate-based signatures, Adobe Acrobat

 

Hope this helps.

 

-Souvik.

J
julio27470452xo7yAuthor
Participant
December 7, 2022

Hello Souvik, thanks for the prompt reply.

 

I already have the latest version of Acrobat DC (2022.003.20282). Also, the certificate is enabled for signature, since I can sign with no problems using other applications. Regarding the link you gave me, I have already checked it beforehand, and I did not see any useful information for fixing my problem.

 

Any other ideas?

Thanks in advance,
Julio.

 

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 7, 2022

Hi @julio27470452xo7y,

 

Thank you for the input. Would you mind sharing the issuer of the certificates and a screen recording of the workflow? This would help us understand the issue better and assist you accordingly.

 

-Souvik.

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