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Amal.
Legend
April 27, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the screenshot of the error message you are getting, for a better understanding?

 

Please share the sample PDF file so that we can check it at our end.

 

Make sure you have the recent version 22.1.20117 (Win) 22.1.20112 (Mac) installed. Go to help > Check for updates and reboot the computer once.

 

We are here for help, just need more info.

 

Regards

Amal

 

 

Participant
April 27, 2022

 Amal,

 

Here's a screenshot of the error, sorry, I can't share any of the PDF because it contains sensitive information

Participant
April 27, 2022

Also, when checking for updates, it said no updates were available.

 

The current version running is 20.005.30334