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M
martinaa32133902
Participant
February 6, 2017
Question

Export to Excel "Conversion Failure"

  • February 6, 2017
  • 3 replies
  • 3440 views

Hi,

We are trying to export PDF document to an Excel document and every time we receive an error message saying "Conversation Failure".

The size of this document is 15MB and we doubt that the issues are related to the size limit.

We have also tried following things:

- exporting the document into .docx

- exporting the document into .xlsx

- exporting the document on the cloud

and all ends up with the same error message

This topic has been closed for replies.

3 replies

E
eugeneh23383644
Participant
February 8, 2018

Has this been resolved? I see this was posted back in 2017 and I'm also having the same issue exporting PDF to Excel. What is ADOBE doing about this?

Meenakshi_Negi
Meenakshi_Negi
Legend
February 27, 2018

Hi Eugeneh,

Sorry for the delay in response.

As you are experiencing issue in exporting PDF to Excel, could you please provide the information as asked below:

- Exact version of the application that you are using to export the PDF. Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC

- Are you on Mac or Windows? What is the OS version installed?

- Is it an issue with some particular file? If yes, please share the file with us so we can replicate the issue. Refer the steps mentioned here How to share a file using Adobe Document Cloud to share the file.

- Did you try to export PDF online here https://cloud.acrobat.com/exportpdf

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

M
martinaa32133902Author
Participant
February 14, 2017

Hi Karl,

I have tried from Adobe Acrobat since I have Creative Cloud and I don't use free Adobe Reader interface. As I mentioned in my previous post I have already tried uploading a file directly to the web service and the result of exporting pdf to excel end up with "Conversation Failure" message.

girijaAgarwal
Adobe Employee
girijaAgarwal
Adobe Employee
February 17, 2017

Could you please share the following information with us:

1. The Acrobat dot version you are using to convert the files

2. The file that you are trying to convert.

Sending you a private message with the email address you need to share the information at.

Please mention the forum id in the mail.

    M
    martinaa32133902Author
    Participant
    February 17, 2017

    Hi Girija,

    Thank you for your reply. I am trying to export the PDF downloaded on ICE website ICE Report Center - Data (all contracts file)

    attached are the properties of my Acrobat. Please note that I had no issues exporting this and all of a sudden it's impossible.Thanks

    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    February 6, 2017

    How do you convert from PDF to Excel? Are you using Adobe Acrobat or the ExportPDF service? If it's the latter, are you using it by uploading the file directly to the web service, or are you using the interface built into the free Adobe Reader? If this problem occurs from within Adobe Reader, try to upload the file directly to https://cloud.acrobat.com/exportpdf ​, wait until the file is converted and then download the Excel document.

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