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jeffp99056609
jeffp99056609
Participant
June 21, 2022
Answered

Extract Quick Tool Button Not Working

  • June 21, 2022
  • 22 replies
  • 7156 views

Hello,

We have Adobe Acrobat DC, and the Extract Quick Tool Button has suddenly stopped working.  I can add or delete it, but nothing happens when I click the button to extract pages.  The Insert button works.  Anyone else experiencing this issue?  Any recommended solutions?

Thanks!

Jeff

 

    This topic has been closed for replies.
    Correct answer Amal.

    Yes I can see that.  I was adding my comment so they are aware that this is still an issue.  Last I can see in this thread was that there would be a fix in July.  Here it is July and I am just seeing this issue happen to me, apparently this has not been fixed yet.  I have the current version of Adobe Acrobat DC, no updates available


    Hi there,

     

    Hope you are doing well and sorry to keep you waiting.

     

    Please try updating the application to the new version 22.1.20169 now available and see if that works for you. Please go to Help > Check for updates and reboot the computer once.

     

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Let us know how it goes.

     

    Regards

    Amal

    22 replies

    Show previous replies
    D
    Dane25135693gjzg
    Participant
    July 5, 2022

    Having this issue here too, what a weird thing to stop working.... seems like a basic function of the program. 

    J
    Josh Stoker2
    Participant
    July 5, 2022

    We are also having this issue, after reinstalling Acrobat Pro, the quick tools that had been setup on the previous install were reloaded. Anyone know where these files are stored so I could try a proper fresh reinstall?

     

    Thank you,

    J
    Jay5CB9
    Participant
    July 1, 2022

    We are having the same issue. Just started this week.

      Amal.
      Amal.
      Legend
      July 4, 2022

      Hi there

       

      Hope you are doing well and sorry to hear that. This issue is already reported to our engineering team, and they are working on it to find a fix.

       

      We will share the update as soon as we get any news from them

       

      Regards

      Amal

      kylem99012514
      kylem99012514
      Participant
      July 13, 2022

      When is this update happening?

        J
        jasonr82877288
        Participant
        June 30, 2022

        Same issue as others. Thank you.

          Swenny27
          Swenny27
          Participating Frequently
          June 30, 2022

          Can someone confirm the Extract Quick Tool works the same way as dragging and dropping pages onto the Desktop from the Organize Pages screen?  Or is this a different bug with version .20142?  Thanks

          D
          default6chorg9nda6z
          Participant
          June 30, 2022

          Same issue for me - started maybe 2 days ago.  Looking forward to Adobe update.  Thank you.

          B
          BRMcBratney
          Participant
          June 29, 2022

          Having the exact same issue here.  Here's hoping to a fast fix to the July release.  Very annoying, glad am still able to use the Organize Pages feature to do the extractions though.

            F
            FredGreco
            Participating Frequently
            June 30, 2022

            Same issue for me. Glad to see it is a bug that will be fixed.

            C
            Collector15
            Participant
            June 27, 2022

            I talked to support and got the following response.

            I would like to inform you that the "Extract tool issue" is a reported bug(ADC-4365379) under the latest release. This will be fixed in the next release( July release) of Acrobat.


              T
              TWTKY
              Participant
              June 27, 2022

              Following, mine started doing this today 😞 

               

                C
                Collector15
                Participant
                June 23, 2022

                Following.

                All of the users in our office are having this same issue.  We are also seeing some performance issues with documents that are larger than 50 pages.  What took 2-3 seconds to open before is now taking 3-5 minutes.

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