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janes_p
janes_p
Inspiring
November 3, 2019
Question

Failed printing PDF documents after update to macOS Catalina

  • November 3, 2019
  • 2 replies
  • 9444 views

Acrobat DC fails to print PDF documents after update to macOS Catalina, but appears to work otherwise (as far as testing was possible).

 

The printer queue reports "'Opening raster file' failed". Printer is a Brother MFC-9970CDW. Printing works from other applications (test page, Word, ...). PDF documents can be printed from other applications, such as PDFelement.

 

Tried without success: Reboot, printer removal and re-installation, print system reset, Acrobat DC uninstallation and re-installation.

This topic has been closed for replies.

2 replies

A
Anonymous
September 19, 2020

I have the same problem with my ET-4750 printer. Can not print a PDF document.  All othe document types appear to be workimg.

    E
    Eulanda5C29
    Participant
    September 26, 2020

    Greetings,

    I just purchased the MacBook Pro a week ago and I can't get the Adobe Acrobat DC to print mixed size pages.  I have a 134 page document containing letter and legal paper.  When I use my husband's Dell through Adobe Acrobat DC I can print the same document with mixed pages working correctly.  But not on my MacBook Pro....I have contacted Brother and updated my driver, firmware, etc.   Please provide guidance.  I am using the updated Adobe Acrobat version ending in 48.  I have a Brother HL-L6200DWT.  I have been working on this for two days and finally saw this community.  I have spoken to Brother and they believe it's my Adobe Acrobat DC.....please provide guidance.   I have followed the set-up on the Adobe Acrobat help page....the 134 page document continues to print on one page size........HELP!  

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 8, 2020

    Hi Eulanda,

     

    We are sorry for the delay in response.

     

    Please try the steps suggested in the help page https://helpx.adobe.com/in/acrobat/kb/print-mixed-page-sizes-acrobat.html#main_Mac_OS and see if that works for you.

     

    Hope this information will help

     

    Regards

    Amal

    swapnilsrivastava
    Community Manager
    swapnilsrivastavaCommunity Manager
    Community Manager
    November 4, 2019

    Hi Janes,

     

    Thanks for reporting the issue.

    Please can you share some more details regarding the issue, you're been facing :

    1. Version of Adobe Reader you're currently using
    2. Is the same happening for all the files, or some specific file set?
    3. If possible can you share a file on which the issue is reproducible.
    4. Any error message observed?

     

    Regards

    Swapnil Srivastava

    [Enail removed by Mod]

      janes_p
      janes_pAuthor
      Inspiring
      November 4, 2019

      Hi Swapnil,

       

      1. I am using Adobe Acrobat Pro DC (Build: 19.21.20049.354971)
      2. The problem arises for any PDF document - and the very same document can be printed with other PDF printers (PDFelement in my case)
      3. I cannot see how I could attach/upload a PDF document
      4. See picture below for error message - is either 'filter' failed or 'Opening raster file' failed

       

      Kind Regards ...Peter

      janes_p
      janes_pAuthor
      Inspiring
      December 11, 2019

      Update - I just updated to macOS 10.15.2 Catalina (from 10.15.1), and the issue is still present

       

      In general, printing works under macOS Catalina:

      • Printer test page is ok
      • Printing from applications (MS Word, etc.) is ok
      • PDF document printing from applications other than Acrobat Pro DC (e.g. PDFelement) is ok

       

      The same PDF document which prints under PDFelement doesn't print undter Acrobat.

       

      Printer is a Brother MFC-9970CDW.

       

      There are two flavors of error message in the macOS printer queue:

      • On first attempt to print a PDF document: "Stopped - 'Filter' failed"
      • On subsequent attempts to print the same PDF document: "Stopped - 'Opening raster file' failed"

       

      It looks like Acrobat is writing a temporary file which can then not be accessed by the printer queue (due to tightened permissions in macOS Catalina).

       

      This appears to be most likely an issue of Adobe Acrobat.

       

      @ Adobe / Swapnil: Can you please clarify what exactly causes the printer queue error messages and how the situation can be remediated.

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