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1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
April 16, 2020

Hi Tony,

 

Thank you for reaching out.

 

The video you have attached is not working. It shows that the video is private.

Please share the link to the video or let us know what happens when you try login to Acrobat application.

Share the Acrobat and OS version you are using.

 

Let us know if you need any help.

 

Regards,

Meenakshi

 

T
tonyi85900430Author
Participant
April 16, 2020

Hi Meenakshi,

 

Thanks . The video link is https://youtu.be/GnncQPUBVu8

 

I cannot use the Acrobat DC. It requests me to login repeatedly and cannot open the Acrobat. I tried to uninstall and reinstall the Acrobat but in vain. 

 

I am using Windows 7 Professional 64 Bit. I use the Adobe subscription for Creative Cloud All Apps.

 

Thanks.

 

Regards,

Tony

 

 

Meenakshi_Negi
Meenakshi_Negi
Legend
April 30, 2020

Hi Tony,

 

Sorry for the delay in response.

 

Please try installing the standalone verison of the Acrobat DC.

Run the cleaner tool (https://labs.adobe.com/downloads/acrobatcleaner.html) and reboot your machine. 

Then install Acrobat DC from this link: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html

Check if that helps.

 

Let us know how it goes.

 

Regards,

Meenakshi

 

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