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June 18, 2025
Question

FALHAS AO ABRIR DOCUMENTOS EM PDF

  • June 18, 2025
  • 1 reply
  • 210 views

Bom dia pessoal! 
Estou tendo dificuldades para abrir documentos em PDF com o Acrobat. Sempre aparece um erro assim: 
A página https://acrobat.adobe.com/dc-chrome-extension/index.html?locale=pt-BR&logAnalytics=true&callingApp=efaidnbmnnnibpcajpcglclefindmkaj&betaOptOut=false&lfa=true&enableCaretMode=undefined&rvu=true&version=25.6.1.0%3Aupdate&installSource=sideload&storage=%7B"569E7DA552C7585B0A490D4D%40AdobeID%2FgenAICoachmarkPrefs"%3A"%7B%5C"session%5C"%3A%5C"active%5C"%7D"%2C"DCExt_Caret_Mode"%3A"%7B%5C"enable%5C"%3Atrue%7D"%2C"DCExt_Cohort_Division"%3A"%7B%5C"cohortId%5C"%3A1%7D"%2C"DCExt_Discover_Button_Seven_Day_Free_Trial"%3A"%7B%5C"show7DayTrial%5C"%3Afalse%7D"%2C"DCExt_Free_vs_Paid"%3A"%7B%5C"data%5C"%3A%7B%5C"entitlementLayout%5C"%3A%7B%5C"default%5C"%3A%7B%5C"freevspaid%5C"%3A%7B%5C"default%5C"%3A%7B%5C"default%5C"%3A%7B%5C"default%5C"%3A%7B%5C"default%5C"%3A%7B%5C"layoutId%5C"%3A%5C"freevspaid-upsell%5C"%7D%7D%7D%7D%7D%7D%7D%2C%5C"entitlementTemplate%5C"%3A%7B%5C"default%5C"%3A%7B%5C"freevspaid%5C"%3A%7B%5C"verbfreevspaid%5C"%3A%7B%5C"default%5C"%3A%7B%5C"default%5C"%3A%7B%5C"header%5C"%3A%7B%5C"title%5C"%3A%5C"freevspaid.title%5C"%2C%5C"subTitle%5C"%3A%5C"freevspaid.sub_title%5C"%2C%5C"subTitleV2%5C"%3A%5C"freevspaid.sub_title_v2%5C"%2C%5C"premiumIndicatorTooltip%5C"%3A%5C"freevspaid.premium_ind_tooltip%5C"%2C%5C"eventSubcategory%5C"%3A%5C"freevspaid%5C"%7D%2C%5C"products%5C"%3A%7B%5C"AcrobatPlus%5C"%3A%7B%5C"subscriptionName%5C"%3A%5C"AcrobatPlus%5C"%2C%5C"productTemplateData%5C"%3A%7B%5C"title%5C"%3A%5C"freevspaid.pro.title%5C"%7D%2C%5C"ctas%5C"%3A%7B%5C"freeTrial%5C"%3A%5C"freevspaid.free_trial%5C"%7D%2C%5C"ctasIncluded%5C"%3A%5B%7B%5C"freeTrial%5C"%3A%7B%5C"isPrimary%5C"%3Atrue%7D%7D%5D%2C%5C"convertFeaturesIncluded%5C"%3A%5B%5C"readPdf%5C"%2C%5C"sharePdf%5C"%2C%5C"fillandsign%5C"%2C%5C"editpdf%5C"%2C%5C"convertpdf%5C"%2C%5C"mergepdf%5C"%2C%5C"compressPdf%5C"%2C%5C"device%5C"%5D%7D%7D%2C%5C"freeProduct%5C"%3A%7B%5C"subscriptionName%5C"%3A%5C"freevspaid.free.title%5C"%2C%5C"productTemplateData%5C"%3A%7B%5C"title%5C"%3A%5C"freevspaid.free.title%5C"%7D%2C%5C"convertFeaturesIncluded%5C"%3A%5B%5C"readPdf%5C"%2C%5C"sharePdf%5C"%2C%5C"fillandsign%5C"%5D%7D%2C%5C"bestProduct%5C"%3A%7B%7D%2C%5C"productsFeaturesComparision%5C"%3A%7B%5C"showAndCompare%5C"%3A%5C"multioffer.show_compare_details%5C"%2C%5C"hideComparePlans%5C"%3A%5C"multioffer.hide_compare_details%5C"%2C%5C"comparisonTableHeading%5C"%3A%5C"freevspaid.tools.title%5C"%2C%5C"features%5C"%3A%7B%7D%2C%5C"convertFeatures%5C"%3A%7B%5C"readPdf%5C"%3A%7B%5C"featureLabel%5C"%3A%5C"freevspaid.feature.readpdf%5C"%7D%2C%5C"sharePdf%5C"%3A%7B%5C"featureLabel%5C"%3A%5C"freevspaid.feature.sharepdf%5C"%7D%2C%5C"fillandsign%5C"%3A%7B%5C"featureLabel%5C"%3A%5C"freevspaid.feature.fillandsign%5C"%7D%2C%5C"editpdf%5C"%3A%7B%5C"featureLabel%5C"%3A%5C"freevspaid.feature.editpdf%5C"%7D%2C%5C"convertpdf%5C"%3A%7B%5C"featureLabel%5C"%3A%5C"freevspaid.feature.convertpdf%5C"%7D%2C%5C"mergepdf%5C"%3A%7B%5C"featureLabel%5C"%3A%5C"freevspaid.feature.mergepdf%5C"%7D%2C%5C"compressPdf%5C"%3A%7B%5C"featureLabel%5C"%3A%5C"freevspaid.feature.compresspdf%5C"%7D%2C%5C"device%5C"%3A%7B%5C"featureLabel%5C"%3A%5C"freevspaid.feature.device%5C"%7D%7D%2C%5C"featuresGroupOrder%5C"%3A%5B%7B%5C"convertFeatures%5C"%3A%5C"%5C"%7D%5D%2C%5C"convertFeaturesIncluded%5C"%3A%5B%5C"readPdf%5C"%2C%5C"sharePdf%5C"%2C%5C"fillandsign%5C"%2C%5C"editpdf%5C"%2C%5C"convertpdf%5C"%2C%5C"mergepdf%5C"%2C%5C"compressPdf%5C"%2C%5C"device%5C"%5D%7D%7D%7D%7D%7D%7D%7D%2C%5C"subscriptionPurchase%5C"%3A%7B%5C"default%5C"%3A%7B%5C"freevspaid%5C"%3A%7B%5C"default%5C"%3A%7B%5C"default%5C"%3A%5B%7B%5C"subscriptionName%5C"%3A%5C"AcrobatPlus%5C"%2C%5C"billingTypes%5C"%3A%5B%5C"AnnualBilledMonthly%5C"%5D%7D%5D%7D%7D%7D%7D%7D%2C%5C"enabled%5C"%3Atrue%7D"%2C"DCExt_Gen_AI_Direct_Paywall_On_Credits_Exhaustion"%3A"%7B%5C"enableGenAIDirectPaywallOnCreditsExhaustion%5C"%3Atrue%7D"%2C"DCExt_Guest_User_Credit_Exhaustion"%3A"%7B%5C"enableSUSI%5C"%3Afalse%7D"%2C"DCExt_Inline_Organise"%3A"%7B%5C"enableInlineOrganize%5C"%3Atrue%7D"%2C"DCExt_Intuitive_Category_Context_Menu"%3A"%7B%5C"enable%5C"%3Afalse%7D"%2C"DCExt_Show_Bboxes_For_Anon"%3A"%7B%5C"showBbox%5C"%3Atrue%7D"%2C"DCExt_ask_ai_assistant_query_bar"%3A"%7B%5C"enableAskAIAssistantQueryBar%5C"%3Atrue%7D"%2C"DCExt_consent_dialog_fab"%3A"%7B%5C"enable%5C"%3Atrue%7D"%2C"DCExt_floating_action_bar"%3A"%7B%5C"enableFAB%5C"%3Atrue%7D"%2C"DCExt_start_free_trial"%3A"%7B%5C"showSFTComponent%5C"%3Atrue%7D"%2C"anonUserUUID"%3A"prod_dc-prod-chrome-viewer_a17b6627-9964-4d14-8837-65d39f442a13"%2C"bookmarkWeb"%3A"true"%2C"chromeViewerUserLocale"%3A"pt-BR"%2C"cptn"%3A"true"%2C"disableGuestGenAI"%3A"true"%2C"discoveryCachePurge"%3A"true"%2C"dmCmShown"%3A"true"%2C"editGuidedTourShown"%3A"true"%2C"editNewTag"%3A"%7B%5C"value%5C"%3A%5C"newTag%5C"%2C%5C"timestamp%5C"%3A1700875943.554%7D"%2C"embedViewerVersion"%3A"1.6.6"%2C"fillSignNewTag"%3A"%7B%5C"value%5C"%3A%5C"newTag%5C"%2C%5C"timestamp%5C"%3A1700875943.553%7D"%2C"fillSignTourShown"%3A"true"%2C"freevspaidshown"%3A"true"%2C"guidedTourShown"%3A"true"%2C"inlineOrganiseTourShown"%3A"true"%2C"localFileAccessState"%3A"%7B%5C"LFAEnabledOnce%5C"%3Atrue%2C%5C"noOfImpressions%5C"%3A0%2C%5C"nextDate%5C"%3A1747323568267%7D"%2C"localFontPrimingDialogShownCount"%3A"1"%2C"mmac"%3A"Mon+Jul+01+2024+12%3A20%3A50+GMT-0300+%28Horário+Padrão+de+Brasília%29"%2C"nightModeTourShown"%3A"true"%2C"openInDesktopTooltipShown"%3A"true"%2C"ratingWidgetData"%3A"%7B%5C"usageWaitCount%5C"%3A61%2C%5C"widgetShown%5C"%3A1%2C%5C"cooldown%5C"%3A1732715043547%7D"%2C"summaryNudgeData"%3A"%7B%5C"timeStamp%5C"%3A1748454465993%2C%5C"dismissCount%5C"%3A1%7D"%2C"theme"%3A"light"%2C"usage"%3A"3744"%2C"userId"%3A"569E7DA552C7585B0A490D4D%40AdobeID"%2C"userPrefs"%3A"%7B%5C"genAICoachmarkPrefs%5C"%3A%7B%5C"session%5C"%3A%5C"inactive%5C"%2C%5C"numOfTimesGenAIQnACoachmarkShown%5C"%3A3%2C%5C"lastCoachmarkShown%5C"%3A%5C"GenAIOutline%5C"%2C%5C"lastPromotionType%5C"%3A%5C"AnimatedTooltip%5C"%2C%5C"timestamp%5C"%3A1748453472451%2C%5C"numOfTimesDefaultType1TooltipShown%5C"%3A24%2C%5C"lastTooltipShown%5C"%3A%5C"Type1%5C"%2C%5C"defaultTooltipTimestamp%5C"%3A1747772093192%2C%5C"numOfTimesDefaultType2TooltipShown%5C"%3A26%2C%5C"numOfTimesGenAIType1TooltipShown%5C"%3A3%2C%5C"isGenAIQnAUsed%5C"%3Atrue%2C%5C"featureInteractionTimestamp%5C"%3A1741821538141%2C%5
O que posso fazer para resolver? 
já chamei o suporte mas não deu em nada. 
Se alguém puder ajudar eu agradeço
att

 

1 reply

Meenakshi_Negi
Legend
June 18, 2025

Hi ROCHA & MORAES,

 

Thank you for reaching out, and sorry about the trouble.

 

Please let us know if you get the error when opening a particular file or a file from a specific location. Could you try opening a file saved locally on the machine and see if you still get the error?

 

Ensure that the application is updated to the latest version. For information on the latest update, refer to the following help page: https://adobe.ly/3HNYD68

Try the troubleshooting steps suggested in the following help document: https://adobe.ly/3HKuLYt

 

If the above suggestion does not help, please share a screenshot of the window where you get the error message. Also, share the machine's Acrobat and OS versions. 

 

Let us know how it goes.

 

Thanks,

Meenakshi