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T
Tony38670306czzo
Participant
July 18, 2024
Question

False purchase

  • July 18, 2024
  • 1 reply
  • 233 views

My 12 year old son accidentally purchased a year of Adobe suite under my card and I just found out. I just cancelled, and there is a very large cancellation fee of 144 dollars CAD. Is there any way to NOT be billed for this - I never even used it! Thanks.

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1 reply

try67
Community Expert
try67Community Expert
Community Expert
July 18, 2024

You should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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