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PLEASE HELP

I work for a large medical center and we use Adobe Acrobat everyday to open and view test results. Every time the PC is restarted (everyday), when we click to open a new test result in Adobe Acrobat, the window pops up as a small window (not full screen) with all of the toolbar panes open on either side of the screen, an AI Assistant notice bar on the top of that screen and a Welcome Tour popup right in the middle. The test results are COMPLETELY blocked by all of the tool panes and popups. We have attempted to adjust preferences to “Restore last view settings when reopening documents" and "Remember last state of the All tools pane when opening documents” however, these settings are forgotten every time the PC has to restart (everyday). This affects our workflow in a way that is completely unsuitable. We expect that when we click to open/read a document in Adobe Acrobat reader that we can quickly view that document without having to click through a Welcome Tour and close 3 side bars every time. Please assist! Thank you very much, Sincerely, Michael B

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calm_Hero1a23Author

Participant

Just an update here; the “disable new Acrobat” selection is not saving across PC startups. Right back to the same issues: having a number of toolbar sidepanes and AI tourguide popups completely blocking all of the information on the document that needs to be read. I hope this can be resolved to a more simplified UI for initial startup state. Speaking for all employees at a very large medical center who use this for patient care where every second and every extra click matters. Thank you

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Randy Hagan

Community Expert

I won’t deny you your experience at this, but it’s entirely not mine. On both Windows and MacOS platforms, the switch between “New Acrobat” and “Old Acrobat” is sticky and doesn’t change until I choose to change it on either platform.

Are you using remote configuration tools to initiate the switch? Or are you changing settings locally on your systems and having this experience? If you’re using something like Microsoft Intune to effect the switch, can you try to change a subset of your systems locally at the individual desktop level and let us know if you’re getting the same results?

I’ve done this for several clients without such anomalies, but my client base is primarily small businesses and I did them all at the individual desktop level.

Hopefully this will be helpful for you,

Randy

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PDF Automation Station

Community Expert

Have you tried disabling the new User Interface? Click the three horizontal lines menu on the top left corner of the screen and select “Disable new Acrobat”.

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Randy Hagan

Community Expert

Go to your View pull down menu and select the Disable new Acrobat menu command, then reboot Acrobat.

This sidesteps most of the AI features baked into the latest versions of Acrobat, and returns you to the previous versions interface where you likely didn’t have these problems. If you find you need to use/play with Acrobat’s AI capabilities, you can go back to the View pull down menu and select the Enable new Acrobat menu command. Feel free to use these commands to toggle off your pop-up screens as appropriate.

Hope this helps,

Randy

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calm_Hero1a23Author

Participant

Thank you, this certainly does sidestep most of the pop up windows. I hope that we can continue to disable new Acrobat for the foreseeable future and if we ever lose the ability to revert to the previous “outdated” interface, that new Acrobat can have a cleaner initial startup state.

Do you happen to know if this “disable new Acrobat” setting will save across PC restarts or will we need to disable it every day? Is there a workaround to save this selection?

Thank you very much!

Michael

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Randy Hagan

Community Expert

Yes it will. It’s a persistent setting in Acrobat, which can be changed whenever you want. But the “old interface” will stick for every time you open Acrobat in the future until told otherwise by the user.

Randy

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