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Participant
September 12, 2025
Question

Feature Request - Disable e-mail notification when users are assigned licenses.

  • September 12, 2025
  • 1 reply
  • 147 views

Having the ability to disable  the "Get started with Acrobat Pro" e-mail notifications when licenses are assigned is essential to IT admins. Especially in organizations that operate in a controlled environment that need enforce certain restrictions.

 

The e-mail notification provides the end users a way to download and install applications without these restrictions pre-packaged is counterproductive to IT efforts. 

 

This seems like it was an option at one point, based in a previous post (link below). Not sure why it would no longer be availabe, as per the Adobe Customer Care rep I just got off the phone with. 

https://community.adobe.com/t5/enterprise-teams-discussions/disable-email-notifications-to-users-when-they-are-assigned-a-product-license/m-p/10582996#M24495

 

 

 

 

1 reply

Karl Heinz  Kremer
Community Expert
Community Expert
September 12, 2025

The information you referenced is for Enterprise level customers, not for "normal" licenses. If you are an Enterprise customer, you should still be able to do that in your admin console:

https://helpx.adobe.com/enterprise/using/manage-product-profiles.html

 

Participant
September 12, 2025

Thank you for the info. I am confirming with my team, we may not be at the Enterprise level. 

 

Karl Heinz  Kremer
Community Expert
Community Expert
September 12, 2025

If that is the case, depending on how many licenses you have, you might want to get in touch with Adobe to find out if changing your license structure might be beneficial to you.