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kirkfarkas
kirkfarkas
Participant
May 5, 2026
Answered

Feature Restricted-Offline cannot install latest version exe with mst

  • May 5, 2026
  • 1 reply
  • 68 views

When I install with setup.exe I can install Acrobat 25.1, but if I want to use an mst and use the msi install, it installs 21.1.
Want to figure out how to install Acrobat 25.1 with the mst applied.

    Correct answer Tariq Ahmad Dar

    @kirkfarkas - Thanks for the details. 

    It means you need to check with your PoC (admin); they either have a serial number or access to create a deployment package. 
    You can download the Acrobat Pro DC installer online, but you'll need to check with your license procurement team/person, as they will have the required details to activate the app. 

    Feel free to reach out to me if you have any more questions.

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    May 5, 2026

    Hi kirkfarkas,


    Thank you for reaching out.


    The behavior you're experiencing is expected and relates to how Acrobat Continuous Track (version 25.1) is packaged and deployed. When you use setup.exe to install Acrobat 25.1, it functions correctly because setup.exe is a bootstrapper that installs the base MSI (which is still internally versioned as 21.x) along with all the necessary MSP patches that upgrade Acrobat to version 25.1.

    However, if you attempt a direct MSI installation, it will default to Acrobat 21.1, as the base MSI has not changed its internal product version. Version 25.1 is delivered through MSP patching rather than by a new MSI.

    To deploy version 25.1 with an MST, you need to either install it using setup.exe while passing through the MST or apply the 25.1 MSP after the MSI installation.


    Let us know if this helps.


    Thanks,

    Meenakshi

    kirkfarkas
    kirkfarkasAuthor
    Participant
    May 8, 2026

    Well, I am able to install the msi, then pass the /update parameter, and it install fine. But the licensing is not working. So I updated the licensing using the utility and json and it does license. But when I create the mst, and try to use that to install, I get a few errors in the logs.

    1. Adobe Acrobat 2020 Pro - Update 'Adobe Acrobat (26.001.21529)' could not be installed. Error code 1603
    2. CROSSTRACK_SERIAL_ERROR = You have entered an Acrobat Classic serial.  To use this serial, you need to install the Acrobat classic build
    3. INVALID_SERIAL_ERROR = This is not a valid serial number.  Please go back and re-enter your serial number.

    Really appreciate your help.

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    May 8, 2026

    Hi ​@kirkfarkas, 

     

    Why are you updating the Perpetual product version of Acrobat Pro 2020 to Acrobat Pro DC 26.001.21529? 

     If your plan is to install an update on your machine, you need to download an .msp file. And you can download .msp update files from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

    Could you give a complete context of what you are trying to achieve. 

    ~Tariq 

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