Skip to main content
M
Markus5E8D
Participant
October 4, 2020
Question

Fehlermeldung Adobe Acrobat-Erweiterung für Google Chrome

  • October 4, 2020
  • 3 replies
  • 2166 views

Guten Morgen allerseits!

Ich bin in der 7tägigen Testphase mit Acrobat DC. Ich habe ein Problem mit Fehlermeldungen, wenn ich eine Webseite von Google Chrome mit Hilfe der Adobe Acrobat.Erweiterung in eine PDF konvertieren will. Zwar hat das schon einwandfrei funktioniert, aber nun erhalte ich wiederum folgende Fehlermeldungen: "Optionen: Adobe Acrobat wird nicht von dieser Version von Chrome unterstützt. Es ist mindestens die Version 41 erforderlich" Dabei besetzt die Meldung mehrere Fenster, welche sich nicht schliessen oder öffnen lassen.Ich muss dann Chrome neu starten. Ich arbeite mit Windows 10, 64bit, neueste Version. Die Chrom-Version ist: 85.0.4183.121 (64bit)

Der Fehler löst grösten Ärger aus. Ich möchte eigentlich AdobeAcrobat weiter über die Testphase hinaus benutzen. Vielen Dank für alle Hilfe!

This topic has been closed for replies.

3 replies

Just Shoot Me
Just Shoot Me
Legend
October 4, 2020

In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below.
If you can please Edit your post to remove the Attached screen shot and Include it in the body of the text of your post.

You do that by Clicking the "More..." link at the bottom of your post, Selecting "Edit Message" and then use the "Insert Photos" icon in the tool bar at the top of the Post/Reply/Edit dialog box.
If you can't edit your post please include the screen shot you attached to a new reply to this conversation.
The Insert Photos icon is this one in the Tool Bar.


Thank you.

M
Markus5E8DAuthor
Participant
October 4, 2020
So I've really tried this several times, but for an unknown reason, neither the "more" function works, nor is inserting "Insert Photos" possible with a new answer!
Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
October 4, 2020

What version of the Acrobat Add-On?

M
Markus5E8DAuthor
Participant
October 4, 2020

Das ist die Version 15.1.2.3

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
October 5, 2020

I don't have any issue with this Add-On.

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
October 4, 2020

Then get the paid subscription of Adobe Acrobat Pro DC, not a trial version that expires in 7 days.

M
Markus5E8DAuthor
Participant
October 4, 2020
According to Adobe, I have the full scope of the product during the test phase. This should be the purpose of a test phase. In addition, my question about the nonsensical message about Chrome version 41, is not answered.
ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
October 5, 2020

I disagree. A testing product version can't be a fully operational version even if the producing company claims so.

 

That is what is referred to as  a testing version. Not all features should work as expected specially if your operating system is continuously doing updates in the background. Expect problems at some point... or better said you're teased and coerced long enough to buy the product so the testing version leaves yuo hanging.

 

As mentioned below by Berndt_Alheit, I also don't have issues with the add-on.

 

Also, bear in mind that this add-on is  an integration of the Adobe Acrobat Pro DC full desktop product, not to be consfused  interchangeably with a fully capable web browser add-on that will act as the desktop version of Adobe Acrobat Pro DC. That said, this also mean  that this add-on  also varies in behavior and features when tested with  different web browsers that claim to support Adobe Acrobat integration..

 

Moreover, It does requires the users  to have the full paid subscription in order to work;  this is coming  from other ACP's and MVP's who have answered this before in the forums.

 

If you're still unsure about buying an active subscription, my best bet would be to uninstall this add-on, reset Chrome to defaults (or uninstall completely and re-ionstall it) then go to the webstore and re-install and enable this add-on. But like I said, this add-on requires to have a full paid subscription in order to unleash all the Acrobat features integration.

 

Here's Google support guidance to reset Chrome to defaults: 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices