file not found error when trying to open pdf from my Lacie back up drive

Forum|Forum|5 years ago
April 20, 2020
1 reply
4343 views

I'm trying to open PDFs from myLacie back up drive but I keep getting a file not found error can anyone give me instructions on how to resolve this. I use Adobe CC so everything is totally up to date - but this level of techie issues is beyond me!

Creative Cloud

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Amal.

Community Manager

Hi Kroots

We are sorry for the trouble. As described you are getting the error message while opening the document from your backup drive.

Is this a behavior with a particular PDF file or with all the PDFs that you try to open from the backup drive? Please try to open a different PDF file and check.

Please try to copy and paste the PDF file form the backup drive to your computer locally and then try opening it and see if that works.

You may also refer to the steps provided in the help article (https://helpx.adobe.com/acrobat/kb/cant-open-pdf.html) and see if that helps

Let us know how it goes

Regards

Amal

krootsAuthor

Participant

I have tried to find repair but my help tab doesn't offer it for some reason.

If I save files manually I can open them but if they are saved via the back up on the external drive then they don't open and I get the error message. I create files, used a new external drive partitioned it to back up and manual back up and saved the pdfs I was able to open the manually saved with no problem but the automatically saved won't open.