Skip to main content
Participating Frequently
January 23, 2020
Answered

File Repository for ConnectorIcons is growing; how to manage?

  • January 23, 2020
  • 5 replies
  • 22688 views

In reviewing our virtual desktop user profiles, we are finding a new cache of files that we need to manage and delete due to our roaming profile performance.  In \AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons, we have a stash of  "thumbnail" bmp files that are averaging 81kb each.  It appears that these files are not being managed/deleted in a timely manner.  How do we do that automatically versus manually deleting them?

This topic has been closed for replies.
Correct answer defaultvozoutq5c559

Apparently not a lot of users have or are experiencing this.

 

I am surprised to see that about a year later it is still happening.

 

What happens if the  you disable Thumbnail Preview in Windows Explorer, amd also disable the following:

 

  • in Security (Enhanced) preferences disbale Protected Mode at Startup (Preview)
  • and if the Internet Explorer 11 has the Adobe PDF Maker ads-on installed, disable too and test again.

These are the only two ideas that I can think off, aside from messing around with registry hives.

 

 


Thanks for the reply, appreciated.  We don't have that tick box enabled or really use IE11. However, starting with the ideas from the above script I did some more research/experimenting with powershell and successfully used the following to clear the contents (only) of the ConnectorIcons folder from all user profiles, freeing almost 20Gb of space.

 

Get-ChildItem C:\Users |%{Remove-Item -Path "C:\Users\$_\AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons\*" -Force -Recurse}

 

The above example removes from all user profiles with the $_ entry and takes some time. I'd say test first with a single profile (TESTUSER) in my example and check the results first. Cheers, David.

 

Get-ChildItem C:\Users |%{Remove-Item -Path "C:\Users\TESTUSER\AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons\*" -Force -Recurse}

 

5 replies

Participant
March 14, 2022

Don’t know if it’s possible on a Windows computer – on my Mac I just emptied the folder and then locked it (I don’t use the Previous Files option).

Participant
October 16, 2020

Did you solved the problem?

ls_rbls
Community Expert
Community Expert
October 16, 2020

The batch script is what works for me and run it as a scheduled task periodically.

 

From what I read before this folder needs to exist and it shouldn't be deleted. 

 

I am going to continue to research about this.

Participant
February 25, 2021

Hi there, was there any further answers on this one please. In a Windows remote desktop server environment with 60 users...

rnauertAuthor
Participating Frequently
May 1, 2020

@stephane47- No one from Adobe has responded.  @ls_rbls- just Adobe.

ls_rbls
Community Expert
Community Expert
May 1, 2020

I just deleted all bitmap files from it and renamed the folder.

 

Acrobat is not acting out and  so far, after I renamed it nothing seems to be writing files to that folder 

 

ls_rbls
Community Expert
Community Expert
May 2, 2020

++Update ,

 

Deleting the ConnectorIcons folder doesn't do anything. It recreates itself everytime you startup the Acrobat application. 

 

 

ls_rbls
Community Expert
Community Expert
April 10, 2020

Is Adobe Acrobat the only application that is writing a cache of thumbnails to this folder, or is it happening with other programs too?

ls_rbls
Community Expert
Community Expert
January 24, 2020

Hi,

 

In which version of MS Windows is this happening?

rnauertAuthor
Participating Frequently
January 24, 2020
8.1
ls_rbls
Community Expert
Community Expert
January 25, 2020

Hi, 

 

You can use command line , something like this :  

forfiles /p “C:\Users\-\AppData\LocalLow\Adobe\Acrobat\DC\ConnectorIcons” /m *.bmp /c “cmd /c del @path”

 

See more herehttps://stackoverflow.com/questions/51054/batch-file-to-delete-files-older-than-n-days

 

Or, execute the Forfiles.exe program by opening the Task Scheduler as Administrator --> Action--> Create Task---> assign a Name for your action in the General tab--->> go to the Action tab---> click on New-->>New Action;  copy and paste the forfile.exe  script in the Program / script blank provided by the dialogue box. Click OK,---> and click OK once more--->>click Yes when prompted if " Do you want to run forfiles.exe with the following arguments" message.