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R
richards61326681
Participant
July 5, 2021
Question

FileOpen plugin and Adobe Acrobat 2020 for mac problem

  • July 5, 2021
  • 2 replies
  • 4277 views

I own Acrobat 2020 for MAC.  I have been trying to install the plugin for FileOpen so I can open an encrypted file.

The FileOpen plugin will not install into Adobe Acrobat 2020.  I have tried to install on Mac OS 10.4.6, 10.16 and neither will work.

Anybody else having this same problem??????

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
July 5, 2021

That makes sense, so in that case you should pursue it with whoever is offering the protected PDF. You can make sure to download the latest client, https://plugin.fileopen.com/all.aspx

R
richards61326681Author
Participant
July 5, 2021

that is the page I have been downloading from.  Many tries to install all unsuccessful.

T
Test Screen Name
Legend
July 5, 2021

Contact FileOpen support or support for the protected file. 

    R
    richards61326681Author
    Participant
    July 5, 2021

    FileOpen support page says it is only for licensed FileOpen owners.  I am trying to use a FileOpen encrypted file and therefore cannot contact FileOpen support.  I have emailed them using the simple info@fileopen.com email but have not heard back yet.  I do not have high hopes.

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