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K
keithc1938
Participant
December 31, 2018
Answered

Files close unexpectedly

  • December 31, 2018
  • 1 reply
  • 1676 views

Running Acrobat Pro DC all files I open close after a short time.

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi keithc,

Sorry for the delay in response.

Would you mind trying to update the application to the latest version available?

Please refer this link Release Notes | Adobe Acrobat, Reader to check the latest version available.

Let us know how it goes.

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
January 2, 2019

Hi Keithc,

As you have mentioned above, the file closes on its own after a short time.

Is it just the file or the application also closes?

From where exactly you are opening the files?

Are they saved on the machine locally?

What is the current version of Acrobat Pro DC installed on the machine? Identify the product and its version for Acrobat and Reader DC

Are you experiencing this issue on Mac or Windows? What is the OS version?

We will be waiting for your response.

Regards,

Meenakshi

K
keithc1938Author
Participant
January 2, 2019

See answers below with each question, answered in red.

Thank you, Keith

Meenakshi_Negi
Meenakshi_Negi
Legend
January 3, 2019

Hi Keith,

Sorry, as I can not find any answers as you have mentioned above.

Are you trying to attach a document here? If yes, you can use the steps mentioned here How to share a file using Adobe Document Cloud

If you are trying to add a screenshot,

use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Let us know if you need any help.

Regards,

Meenakshi

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