Skip to main content
A
Agata2738545131m4
Participant
December 1, 2022
Question

Files not loading for e-sign

  • December 1, 2022
  • 1 reply
  • 3033 views

Hi, 

I am a new user and have an adobe pro version. I have a problem with sending documents for e-signature. As soon as I click on "Specify where to sign" a document starts loading and it loads, loads and loads without end. I checked it already on different files and different emails. I also reinstalled the application on my PC. Nothing helps. 

I would appreciate it if anyone smarter could help me with the issue. 

Agata 

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
December 5, 2022

Hi @Agata2738545131m4 

 

Thanks for reporting this to us. 

We see that you did try a couple of troubleshooting steps. However, that didn't fix the problem. 

Try logging in on Document Cloud web and see if you can share the file from there or does it load:  https://acrobat.adobe.com/link/home/ 

 

If it works on the web, then-

  • Sign out of the Acrobat desktop app once and Sign back in.

  • Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat [Windows only]

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.  

 

Let us know the result.

 

Thanks,

Akanchha

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices