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Sandra29707599xmjj
Participant
May 16, 2023
Question

Fill and Sign is missing

  • May 16, 2023
  • 2 replies
  • 1089 views

I no longer have the option to fill and sign.  Why has it gone from the list and how do I retrieve it?

 

This is the version of Adobe I have and I am using Windows 10.

 

Thanks in advance.

 

    This topic has been closed for replies.

    2 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    May 17, 2023

    Hi Sandra29707599xmjj,

     

    Thank you for reaching out.

     

    Please check if the option is available under the Tools tab in Acrobat.

     

    If the option is not there as well, try reinstalling the application. Use the steps mentioned below:

    -Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    -Reboot the machine
    -Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/.

    Let us know if the options do not appear.

     

    Thanks,

    Meenakshi

    S
    Sandra29707599xmjjAuthor
    Participant
    May 24, 2023

    Thanks for taking the time to reply.  As I urgently needed to sign some documents I uninstalled pro but didn't bother to reinstall.  I downloaded the free acrobat reader instead and used fill and sign offered for free there.  It seems the free version does what I need and the paid for version doesn't.  Now to see if I can get my money back!

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    May 26, 2023

    Hi Sandra29707599xmjj,

     

    Glad to know that you were able to sign the document using Acrobat Reader. 

    However, the option should be available in Acrobat as well. Not sure what happened.

    If you wish, we can investigate his issue further. Try re-installing Acrobat once and let us know if the option still not appears.

     

    Thanks,

    Meenakshi

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 16, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

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