Repeatedly for numerous people in our firm, their signature in the Fill & Sign tool disappears without them removing it. Thankfully, it is saved as a png that can be simply readded, but this has happened over 5 times to one user in the past week. Any ideas why this is happening and what I can do?
Hi jkaplan_fhassoc,
Thank you for reaching out, and sorry for the delayed response.
As mentioned, the signature disappears from the Fill & Sign tool without being removed. This typically occurs if you do not check the "Save Signature" box when you click on "Add Signature." Please ensure that you select the "Save Signature" option in the window that appears after clicking "Add Signature." For your reference, I've attached a screenshot below.
For more information on adding a signature, refer to the following help document: https://adobe.ly/4cINBuS.
Let us know if that helps or if you have any questions.
Thanks,
Meenakshi
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