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Participant
June 24, 2024
Question

Fill & sign: acrobat crash without error message

  • June 24, 2024
  • 2 replies
  • 316 views

Arobat crash without error message, I tried to disinstall and reinstall but appens the same.

This topic has been closed for replies.

2 replies

Ayush__Jain
Adobe Employee
Adobe Employee
September 13, 2024

Hello Everyone,

 

Thank you for reaching out to us on your concerns. Could you please update to the latest available version of Acrobat/Reader using "Help->Check for Updates" and see if issue gets fixed for you. ?

 

Thanks

Ayush Jain

Amal.
Community Manager
Community Manager
July 4, 2024

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here (https://adobe.ly/3Wa19Z6)
 
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

~Amal