My coworker cannot use the "fill & sign" function on acrobat currently. When she clicks on it, the computer freezes for a moment before bringing up the crash window. I did go into her settings and uncheck "suggest words or phrases..." but to no avail. She's unistalled and reinstalled as well. I have been googling this for a while now and can't seem to find a fix!
This was suggested in another earlier post about this same issue.
This solution worked for me and the other users with the same crash after selecting "Fill & Sign"
Delete the three files listed below:
acrobat_fss_signature_initials
acrobat_fss_signature_initialsi
acrobat_fss_signature_initialsk
The files are located in the following path:
C:\users\"Name"\appdata\roaming\adobe\acrobat\dc\security
%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials
%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi
%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk
Note: appdata is a hidden directory
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