Fill & Sign Error caused by Drop Down List

Forum|Forum|5 years ago
September 14, 2020
1 reply
4433 views

I have designed a fillable form that includes a dropdown list allowing the user to enter custom text. However, when the fill & sign feature is used if the user enters custom text I receive an error stating "Drop down default value not present in options" and I am not able to proceed with the allowed custom text.

How can I ensure that custom text can be used in a drop down using the Fill & Sign feature?

Thanks!

ls_rbls

Community Expert

You can employ javascript scripts that can produce customized text and autopopulate dropdown menus with customized text.

The fill and sign tool doesn't work like that and it is not meant for that purpose.

Would you mind describing with more details what are trying to achieve ?

W

WSNH2020Author

Participant

Hi ls_rbls,

In my drop down list, I have a set of options for the user to pick. However, I have allowed for the used to be able to enter custom text in the event there is an option that is not included on the list, but should be used. There are other text form fields that should be used, but there is only one drop down list.

When I attempt to use the Fill & Sign feature, the "Drop down default value not present in options" error will not allow for the completion of sending out the Fill & Sign without selecting one of the options that are pre-poulated in the list. So the form allows you to enter a unique value, but causes an error once you need to request signatures. I would like for the user to be able to enter a unique value, if needed, and still be able to use the F&S feature.

Is there a way to accomplish this?

Thanks!

ls_rbls

Community Expert

This doesn't make sense.

It would make sense to me if you're using Adobe Sign, not "Fill & Sign", in which case, seems like the dropdown menu field could be using a javascript.

The error indicates that the dropdown expects a default value to be present.

Maybe you can try this: Open the Prepare Form tool, right-click on the dropdown menu field, and select from the context menu "Properties".

In the Options tab, confirm if your listed items have export values or not.

If yes, are these export values used by custom calculated scripts in the other text fileds that you're referring to.

Also, the error suggests that some sort of formatting preference is expected.

Since you've clarified that the dropdown field allows users to enter custom text (if needed), and also , that other textfields depend on that one dropdown menu, check what you have on each of the following tabs of the dropdown menu field:

Options
Actions
Format
Validate
Calculate

If everything is clear from scripts, make sure thst"Sort items" is not checked and "Commit selected value immediately" is checked in the Options tab.

Then check your textfields. Open the Properties for each textfield and go to the Options tab.

See the section "Default Value". It should be empty, it must not contain a date nor a number value.

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