Participant

Question

Fill & sign not snapping to lines

Forum|Forum|3 days ago
May 26, 2026
3 replies
42 views

I've noticed after a recent update that when I go to use fill & sign, the text that I put in the box is no longer snapped to the line on my pdf and instead floats above the line. This wasnt an issue in previous versions and had only recently started happening. I regularly use fill & sign for my work, and I was wondering if this was a new bug or if I have to fiddle with my settings. I'm not able to update the application on my own as its controlled by my works IT department. Thank you for any help/insight! 😊

magpi3.14Author

Participant

-removed-

M

MohdKashif17830333

Adobe Employee

@magpi3.14 , would it be possible for you to send us a test file on which you were not observing the issue earlier but are experiencing it now.

magpi3.14Author

Participant

Funny enough its the same file! I usually copy and paste from the original. I'm not able to send a filled out version due to privacy, but I can get the unfilled pdf here in a moment.

Anand Sri Bhattacharya

Community Manager

@magpi3.14 You can send the file via a direct or private message. To do this, click on the user’s profile name and select the messaging option. You can upload the file to cloud storage and share the link in your direct or private message. Please also include the URL of this community thread for reference and tracking purposes.

~Anand Sri.

Anand Sri Bhattacharya

Community Manager

Hello @magpi3.14,

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

Please check with your IT team once, if they can install the latest build of Acrobat: 26.001.21563. Planned update, May 18, 2026. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

If you are able to access the Acrobat Online services, then go to the Fill and Sign services: https://adobe.ly/42Z5OzP

Try the same workflow with a new/different PDF, and check if you are still experiencing the issue. Also, post a screenshot of the text that floats above the line.

Let us know how it goes.

Regards,

Anand Sri.

magpi3.14Author

Participant

Hi Anand!

My company doesnt have Adobe online (we use the free version of acrobat), and it is updated to the latest version. I believe the latest version is what caused the text to start floating instead of snapping to the lines. I did attach a screenshot in my first post of what that looked like before I manually moved it down to the line.

Thanks for the quick response!

Anand Sri Bhattacharya

Community Manager

Hello @magpi3.14

Thanks for sharing the details. Could you please share a sample PDF file through which you are able to reproduce the issue? I tried replicating the issue on my Windows machine with Acrobat, but it is working fine.

Collect the logs as well from the machine, along with the OS details, and share it with us for further investigation.

To collect the logs, check this article, and reproduce the issue while collecting the logs.

https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

Regards,

Anand Sri.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded