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Yunus33335693p7tw
Participant
July 25, 2024
Answered

Fill & Sign problem (Freezing and Closing)

  • July 25, 2024
  • 1 reply
  • 1155 views

Whenever I click "fill & sign" button on the desktop app, the app suddenly freezes and closes.

This topic has been closed for replies.
Correct answer S_S

@Carrie25827744lxpp,

 

In that case, please go to the below-mentioned location and delete the files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

 

Hope this helps.

 

-Souvik

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 25, 2024

Hi Yunus33335693p7tw,

 

Thank you for reaching out.

 

The issue has been addressed in the latest update released recently. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

 

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

C
Carrie25827744lxpp
Participating Frequently
July 25, 2024

That patch didnt work....

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
July 25, 2024

@Carrie25827744lxpp,

 

In that case, please go to the below-mentioned location and delete the files:

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

 

Hope this helps.

 

-Souvik

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