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Participating Frequently
March 29, 2025
Question

Fillable Form Dropdown list requires two clicks to open

  • March 29, 2025
  • 16 replies
  • 1509 views

I have found numerous instances of people having the problem that the user trying to fill out a PDF form must click the dropdown box twice to make a selection.  

 

I am using Acrobat Pro with a current license and I too am experiencing this issue and have never seen a resolution.  Here is my experience with this situation.

 

Upon first opening a fillable form, all the fields appear as originally intended.  Here is an image of my form.

But when the user clicks on a dropdown box, the options appear momentarily and then disappear leaving the dropdown box with a change in appearance ... 

 

... but when clicking the dropdown a second time, the options list remains so the user can make a selection ... 

... once the selection is chosen, the field return to the correct appearance intended.

Is there a resolution for this issue?  From various searches I have seen that this problem has been going on for a few years now.  What is the problem?  Why hasn't Adobe been able to determine why this occurs?

 

Best regards,

 

Steve 

16 replies

JR Boulay
Community Expert
Community Expert
April 9, 2025

"I have found numerous instances of people having the problem that the user trying to fill out a PDF form must click the dropdown box twice to make a selection.  "

Tariq Ahmad Dar, I have the same issue on my PC, still not fixed for over 3 years.

The same forms works fine on Macs, and with Foxit on the PC, it's not a document issue.

Acrobate du PDF, InDesigner et Photoshopographe
Participating Frequently
April 9, 2025

I expect that the techies at Adobe just hate it that so many people are experiencing this problem and that it appears to be an Acrobat problem versus a document problem.  If there were a reasonable alternative to Acrobat Pro I would use the alternative in a heartbeat.

try67
Community Expert
Community Expert
March 29, 2025

Can you share a sample file?

Participating Frequently
April 1, 2025

Yes.  I have uploaded the file into Box and you can download it here ... 

 

https://app.box.com/s/biaii21nc8svk9bzw5uwhqpvgs8p2fhj

 

 

 

 

try67
Community Expert
Community Expert
April 1, 2025

This is not the same file as in your screenshot. The "Shipping Carrier" selection in this one is a radio-button group, not a drop-down.