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l337godd3ss
Known Participant
February 18, 2019
Answered

Fillable form printing doubled text

I created a fillable form that is being used as an application to a training program. We have just started using this form, and have gotten two returned. When I view the files that were returned, it looks ok, but when I go to print it, we get the following error:

An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the PDF document to correct the problem.

Then, the document prints but some of the fields have duplicated text (so it appears like a second identical set of text is overlapped, but ever so slightly off center. So it gives a "double vision" effect).

This double vision effect happens with some of the fields, but not all of them.

Any idea what might be going on here? This fillable form was saved as a Reader-enabled document and I don't know what program was used to fill out the forms. Is this something on the user side, that they maybe used a non-acrobat program to fill out the form and it is corrupted? Or is there a printer setting we need to change OR did we set something up incorrectly with the fonts in the document itself?

Any help is appreciated!

Thanks

Test Screen NameCorrect answer
Legend
February 19, 2019

You should try filling it with Acrobat Reader. Apple's PDF form filling is notorious for damaging files, both on iOS and Mac.

21 replies

Abambo
Community Expert
Community Expert
February 19, 2019

Let's do some small tests:

  • Does "Print as image" (Advanced button on the print menu) work?
  • When you fill out the form as the users would be supposed to do, does it work?
    - if it works: Try to find out which program the user used (properties may be a good start), asking the user may be also a good idea.
    - if it doesn't work: chase the error, it's related to your form.

If you do not find the error, create a new very simple form and try with that one. Work your way up.

You may also try to start deleting form fields from your current form. May be it is just one field that is wrong and messing-up the whole file!

If nothing works out, report back. In that case, however, you would need to share the form with us.

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