Participant

Question

Fillable forms were working and now they are not.

Forum|Forum|1 year ago
April 17, 2024
7 replies
11182 views

In my company, we have several fillable forms that have been working for a long time. They have NOT been changed or updated. All of the users, download the form and try to fill them out in Adobe Acrobat Reader. NOT a browser.

However, all of the fields that are supposed to be fillable are flat. I have checked the version of Acrobat Reader and it is the current version on all of the computers. Our IT departments answer is that the users will all need the Pro version of Acrobat. We have over 250 users of these forms. Our company can't afford Pro licenses for that many people.

What is causing this?

This topic has been closed for replies.

Meenakshi Negi

Community Manager

Hi All,

Thank you for your patience so far.

The issue has been resolved. Please reboot the machine and then relaunch Acrobat.

Then, wait for some time and try to fill out the forms again.

Let us know how it goes.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

AMOW

Participant

Yes...!!!! It works!!!! Thank you so much!!

Meenakshi Negi

Community Manager

Hi AMOW,

Thank you for the confirmation.

Glad to know it works now.

Thanks,

Meenakshi

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

T

topanga90290

Participant

Same here...we have been creating and using forms for years. The feature is not working now. I just "prepared a form" and the fields are not editable. Previously created forms are not functioning correctly. As well, recently during the form creation process, the app will automatically convert all text into the editable text (changing the font type during the process) and render the entire document unusable.

AMOW

Participant

It's frustrating isn't it?! We have work to do! 🙂

AMOW

Participant

We are having the same issue at my office. We can no longer enter text in our often-used fillable pdf forms.

I'll try the fix suggested below by Kev3681558579b9 (THANK YOU KEV!!), but hope that the process returns to its orginal efficiency.

Meenakshi Negi

Community Manager

Hi CherylAJames, Ninackiom and Kev3681558579b9,

Thank you for reaching out and reporting this issue.

Please check and let us know if the issue occurs with all the PDFs. More information about the issue would be helpful in further investigation.

Did you start experiencing this behavior after the recent update? Have you ever experienced this behavior before?

It would be helpful if you could share the PDF form with the issue and the screen recording of the steps you take to fill out the form. Also, share the Acrobat and OS versions currently in use.

Thanks,

Meenakshi

B

BartCoulter

Participant

Same issue for me as well on all fillable form PDFs. I have a coworker that did not upgrade & the form works correctly on the old version. We both have have Adobe acrobat pro. 64 bit Windows 10. Recording-20240418_114605

SURGERY_SCHEDULING_PARKER.pdf

Amal.

Community Manager

Hi @BartCoulter

Hope you are doing well and thanks for reaching out.

This issue has already been reported to our engineering team for review.

We will share the update as soon as we get any information.

Thanks for your understanding

~Amal

N

Ninackiom

Participant

I'm having a similar problem. All my fillable fields are now trying to convert to e-sign, including my drop-down menus. I have Acrobat Pro and I checked the properties of a few fields, and there isn't anything different.

K

Kev3681558579b9

Participant

Same issue with Ninackiom in Acrobat Pro.

It was working fine, and all of sudden the fields/dropdown are not fillable/selectable. (check box works)

But I found a way, you enter into E-Sign menu, then click the fillable fields and it will enter as before.

Not sure why they added extra step for normal fields and dropdowns too, but I suspect something to do with e-signatures.

A

Ali2562537025zt

Participant

I've had the exact same issue but this fix has been golden, thanks Kev.

Seems like a clunky way of doing things but works as before now

try67

Community Expert

Your IT dept. is wrong. Forms should be fillable in Reader without issues, especially if it's the latest version. There's no need to get Acrobat just for that.

What exactly happens when you try to fill them in there? Is there an error message of some kind?

Bernd Alheit

Community Expert

What happens when you use Acrobat Pro?

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