fillable pdf calculations work for me, but not my customer

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I have a fillable form with calculations - it works perfectly fine for me. However for my client one field does not compute, it just stays at zero. I have checked that the field format is number. I have checked that all decimal places are the same for all the fields involved. I have checked the field calculation order. I have redone the calculations for the field in question and resaved the PDF, and the problem persists. Is there anything else I can try? If is tough fixing something that is working fine on my end.

JR Boulay

Community Expert

These aren't Acrobat formulas; JavaScript support is part of the PDF specifications (which are public and freely available). But unfortunately, nothing obliges a software publisher to support all PDF specifications in its software.

The same goes for PSD or XLSX files, if you open them in software that only partially supports their specifications, you lose many of their features and capabilities.

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jmillsaps13709114

Participating Frequently

This is what I've found since the "Cloud" has been in extensive use by folks. I develop lots of Adobe Pro Dc forms with extensive formulas. If this file is sent from the Cloud/Google Drive/One Drive, the formulas do not work correctly *and* if the file is retrieved from Cloud/Google Drive/One Drive, the formulas will NOT work correctly. However, if the file is saved/sent from your hard drive to another and the other party uses the form file from their hard drive, there are NO problems whatsoever and all the formulas work fine. So what's the deal on this? What is going on with Adobe Pro DC formulas seeming not being compatible with the Cloud/Google Drive/One Drive? We know this is the issue, because we have tested it by asking others to NOT open the file or save the file in the Cloud/Google Drive/One Drive then use the form and it worked FINE. Happens when these forms are sent, retrieved, or saved to the Cloud/Google Drive/One Drive. Formulas do not work correctly. Why is this happening? Thanks.

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JR Boulay

Community Expert

First, you must be sure that your client uses Acrobat to open this PDF.

Many low-end PDF readers do not support these functions, embed the form in a PDF-Portfolio to force the user to open it with Acrobat.

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poohbah100Author

Participating Frequently

Thanks, I have told them that. Do you know if there is a way to force them to use acrobat if you are just emailing them the form? I suppose I can walk them through making acrobat the default application for opening PDFs on their computer. Thank you!

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JR Boulay

Community Expert

You should read the second part of the second sentence of my answer above.

😉

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