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default9be4vivbbtm4
Participant
July 17, 2024
Question

Fillable text issue in Adobe Forms

  • July 17, 2024
  • 6 replies
  • 696 views

I make forms often for work and have been getting feedback from my team that this one form is not filling correctly and they can't always read the responses. Any ideas on how to fix this?

 

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6 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
July 18, 2024

Some fields are not properly aligned, but otherwise the form is correct.
As try67 assumed, the problem lies with the user and his software.

Acrobate du PDF, InDesigner et Photoshopographe
    default9be4vivbbtm4Author
    Participant
    July 18, 2024

    Thanks for the insight, any recommendations for what I should suggest to the users to correct this? Are better ways to set up a file you know users will be filling out in an internet browser or on their phones?

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    July 17, 2024

    You should read this and continue to use Helvetica without worrying about its availability:

    https://www.dynamicpdf.com/docs/net_help_library_09_10/Core%20Fonts.html

     

    Can you share this form?

    Acrobate du PDF, InDesigner et Photoshopographe
    default9be4vivbbtm4Author
    Participant
    July 17, 2024

    Here's the original form attached. I only have screenshots of the form not performing correctly (had to crop to hide personal information). When my team messes around with it it always fills correctly.

    try67
    Community Expert
    try67Community Expert
    Community Expert
    July 17, 2024

    Make sure there aren't duplicate fields (with the same name) one on top of another.

    If that's not the case then find out what viewer is being used for filling in the form when this happens. Ask for a full-window screenshot.

      default9be4vivbbtm4Author
      Participant
      July 17, 2024

      Double-checked and there aren't duplicate fields. I did change the font from helvetice to arial in case they don't have that font on their computers. I'm assuming since not everyone has adobe programs on their computers most are filling this out in an internet browser.

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