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Participant
May 31, 2024
Question

Filled Form before Requesting E-Signature

  • May 31, 2024
  • 3 replies
  • 735 views

Hi Forum, 

 

I created a form wherein, it should be filled out by the sender and being sent out for e-signature. 

 

I noticed that when I clicked teh Request e-signatures > adding an email  > clicking prepare document.

There have been issues with the form.

 

Here are a couple of problems that I encountered:

  1.  Date field - it's being reset and cannot input value 
  2.  Field borders - the borders of the fields was changed to none
  3.  The alignment of text - even though it should be centered, its being transformed into left.

 

We did some investigation and the cause of the issue is Adobe Acrobat reader being set to Enabled New Acrobat

Whenever we changed it back to disabled, the problems seems to be fixed, effective however this should not be the solution. 

 

Requesting help if some already encountered this and what setting should be changed.

 

Note: The Adobe Acrobat Pro version we are using is 2024.002.20759

 

 

 

This topic has been closed for replies.

3 replies

Participant
December 18, 2024
  1. Didn't e-sign Where did I sign
  2.  
try67
Community Expert
Community Expert
June 3, 2024

The new UI of Acrobat (and Reader) is buggy as hell. If these issues are caused when it is enabled, and are solved when it is disabled, then that's the culprit, and disabling it is the only likely solution.

Legend
June 3, 2024

Hi @Richmond37691199y30z ,

 

This seems like an issue related to Adobe Acrobat Pro. I will move this post to the Acrobat Community for further assistance.